Session+FAQ

=Session FAQ= This page contains questions that have been asked by students in the Vista workshops.

Questions
Select a question to visit the answer.


 * 1) My instructor says we're going to use Elluminate. Do you have information on that?
 * 2) How do I know if my instructor has received my assignment?
 * 3) I don't see all the discussion postings. I know there are more. How do I get to them?
 * 4) If there are assignments due in the future, can I do them early?
 * 5) How do I turn off the pop-up blocker?
 * 6) How do I know which browsers are supported?
 * 7) It's the first day of class, and there's nothing in my course. Am I doing something wrong?
 * 8) Do all the classes have video?
 * 9) Can I forward the email to my regular account?
 * 10) Can I send email to an external account from within Vista?
 * 11) Do we have to be in the online class at a certain time or on certain days?
 * 12) How do I upload attachments?
 * 13) There was a note with my grade to check my assignment for instructor feedback, but I don't know where to look.
 * 14) I submitted my assignment, but I see it back in the assignments list again. Did I do something wrong?
 * 15) What happens to my saved drafts in the discussion board?
 * 16) What is the difference between Reply and Reply to All in email?
 * 17) What's the difference between To, CC and BCC in email?
 * 18) Does everyone have to be in the discussion board at the same time for it to work?
 * 19) Can you hear other people in the chat room, or is it just typing?
 * 20) What is a plugin?
 * 21) Who do I contact if my MyBC login doesn't work?
 * 22) Why would I need to Zip my files, and how do I do it?
 * 23) Can I cut and paste from another document when I'm taking an assessment?

//1. My instructor says we're going to use Elluminate. Do you have information on that?//  //Elluminate Live!//
 * 1) Click here to prepare your browser to use Elluminate. (Have the latest version of Java installed, http://www.java.com)
 * 2) To join our sessions, please visit the link provided by your instructor.
 * 3) Support and training documentation can be found on the Elluminate  site.
 * 4) Technical support for Elluminate® is provided by Presidium Helpdesk with 24/7 access to technical support: Phone: 866‐388‐8674 ext. 2 You also can visithttp://elluminate.com/support/index.jsp for self-help support.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;"> When you use the **Assignment** tool to submit your assignments, you receive a confirmation notice. You can also select the **Assignments** link and the **Submitted** tab to view all submitted assignments.


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<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;"> //3. I don't see all the discussion postings. I know there are more. How do I get to them?//
When you are on the Discussion page, select either the drop down to pick a different page of posts, the button next to it to move to the next page of posts, or the pagination button to set up your Discussions to view more messages per page. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">**Top **

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//4. If there are assignments due in the future, can I do them early?//
Check with your instructor to determine how and when they would like assignments submitted. Just because they are available, doesn't mean the instructor would like them early. Sometimes there are other learning experiences which must be completed before the assignment.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">

5. How do I turn off the pop-up blocker?

 * In Internet Explorer, select the Tools drop down, then Pop-up Blocker, and Turn off Pop-up Blocker.


 * In Firefox, from the Firefox drop down on the top menu, select Preferences, then Content. Uncheck the Pop-up blocker box. [[image:http://img.skitch.com/20100406-mq4rf2bs7sqetixm333d62cjwa.jpg width="487" height="368"]]

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//6. How do I know which browsers are supported?//
If the browser check results indicate that your browser is "non-validated or unsupported" (indicated by a red " **X** " in the first item on the results pop-up window), you will need to install a supported browser. Follow the steps below to install a supported browser and then use that browser to access Blackboard Vista.

1. You will need to know two things to correctly identify and install a supported browser for use with Blackboard Vista - your computer operating system and the version of Blackboard you are using.

• **On a Windows PC**, right-click on the MyComputer icon on your screen and select the "General" tab. • **On a Macintosh**, click the Apple in the top right of the screen and then select "About this Mac".
 * a. To determine your operating system:**


 * b. Bellevue College uses Blackboard Vista version 8.0.**

2. With this knowledge in hand, go to @http://kb.blackboard.com/pages/viewpage.action?pageId=25368512. (Alternatively, you can click the "Suppported Browers" link that appears next to the red X in your results window and then select the "Vista 8.0 and Campus Edition 8.0" link under "Supported Browsers".) 3. Scroll down to view the various browsers and then across the tables to reference your particular computer operating system. Select the latest version of a browser that is marked "Certified". 4. Use Google or another search engine to find the browser online, and then download. Follow the installation instructions from there.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">**Top **

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//7. It's the first day of class, and there's nothing in my course. Am I doing something wrong?//
Instructors have a limited window of time to prepare their courses to go live each quarter. Sometimes they use courses from previous quarters and need to go in and adjust the settings on the assignments, calendar and assessments. If there is still nothing in your course on the second day, please contact your instructor first. If the instructor informs you there is material there and you should see it, please contact DE for support at 425-564-2438.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//8. Do all the classes have video?//
Not all instructors will use video, and the ones who do use different formats and delivery methods. Some may host videos with services like youtube or teachertube. Some instructors use presentation slides with audio, and some without. Some will use audio files only. Every course is different, so check with your instructor to determine if there are additional equipment or software requirements. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">**Top **

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//9. Can I forward the email to my regular account?//
The Vista email system only works internally within Vista, so you cannot forward messages to an external account.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">//10. Can I send email to an external account from within Vista?//
The Vista email system only works internally within Vista, so you cannot send messages to an external account.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;"> //11. Do we have to be in the online class at a certain time or on certain days?//
Check with your instructor for specific details about your course. Typically the instructor will ask you to check in with the course a certain number of times per week, and assignments will be due on particular days. Synchronous sessions, where everyone logs in together, may be held using the chat room in Vista, or through an external tool, such as Elluminate Live!. If your course is listed as a hybrid course, you will have campus meetings in addition to the work you complete online. Check your schedule for the times and locations of the campus meetings.

//12. How do I upload attachments?//
Within Vista, there are several locations where you have the opportunity to upload attachments, i.e. Discussions, Assignments, Assessments, and Mail. In each of these tools, the steps are the same: <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">**Top **
 * 1) Select **Add Attachment**, to open the **File Manager** window.
 * 2) Find the location of your File, either on your computer, or in your files on Vista.
 * 3) Select the file and the **Open** button to add it to your post or message.
 * 4) The file name will appear under the **Add Attachment** button, next to a small icon you can click to remove the attachment if necessary.

//13. There was a note with my grade to check my assignment for instructor feedback, but I don't know where to look.//
Return to the **Assignmen**t tool, and your assignment should be back in your inbox. Open the assignment to review the feedback.

//14. I submitted my assignment, but I see it back in the assignments list again. Did I do something wrong?//
Open the assignment and check to see if the instructor left a message for you. Sometimes instructors return assignments for clarification, or because something was missing from the assignment.

//15. What happens to my saved drafts in the discussion board?//
Select the **View Drafts** button to access your saved drafts. You can select a draft and finish it, or save it as a draft again to return to later.

//16. What is the difference between Reply and Reply to All in email?//

 * Reply** only sends the message to the person who sent the original message. If you select **Reply to All**, your message will go to everyone who originally received the message from the sender, in addition to the original sender.

//17. What's the difference between To, CC and BCC in email?//
The **To** field should include the name of anyone you wish to pay direct attention to the message. The **CC** field is a Courtesy Copy to related or interested parties, but indicates a response is not necessary or expected from them. The **BCC** field is a Blind Courtesy Copy, where only the sender sees the name of people who have been entered in the field.

//18. Does everyone have to be in the discussion board at the same time for it to work?//
The **Discussions** tool is an asynchronous tool, meaning participants use the tool on their own time, and may not be in the Discussion at the same time. When you post to the **Discussions**, you do not need to wait for an answer. You can return later and see if there have been any replies. Some instructors will provide dates and times for which they would like you to complete your Discussion posts, and reply to others in the course.

//19. Can you hear other people in the chat room, or is it just typing?//
The chat room is text-based and does not include audio or video. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; line-height: normal;">**Top **

//20. What is a plugin?//
A plugin is a small application that extends the functions of your browser. In some browsers, this is called an addon. These applications can help you with viewing certain types of content, such as video or Flash. They also can be used for entertainment applications or productivity.

//21. Who do I contact if my MyBC login doesn't work?//
<span style="font-family: Arial,Helvetica,sans-serif; font-size: 14px; line-height: normal;">Please report any technical problems or issues having to do with //My//BC, //My//BC Class Sites, your BC student network account, e-mail, or wireless access or connectivity to the Student Technology Support Center (STSC) at []. You may also contact seek technical assistance in person in room N250, by phone at (425) 564-5555, or via e-mail at help@student.bellevuecollege.edu.

//22. Why would I need to Zip my files, and how do I do it?//
Zipping files and folders compresses, or reduces the size, of the files to make them easier to transfer. For instructions, please visit the tutorial and scroll down the left menu to select **Zipping a File or a Folder**.

//23. Can I cut and paste from another document when I'm taking an assessment?//
Check with your instructor to find out if this is permitted or enabled for your assessment.